What our customers say about us

When you buy or rent a home from us we make a pledge to you. It’s called the Severn Homes Customer Promise.

We always put our customers first and provide a personalised and timely service ensuring our customers and their home receive the care and attention they deserve.

To ensure we are delivering on what we promise, we regularly ask customers to take part in satisfaction surveys. Here are some of the things that they told us…

When customers were asked if they were satisfied with the service provided by Severn Homes and our Estate Agents they said:

“Severn Homes, especially Sarah Ridings, has been excellent!”

“The house was great and great customer service.”

“Jackie was great coming back to any questions I had.”

“Very good services, repairs actioned promptly and good communication.”

“Jackie is very helpful and amazing!”

“Your staff are a credit to your company.”

“Everything went smoothly. Meeting Jackie Sheppard and being given all the information packs with numbers, details, guides, etc., in it seemed like everything was in hand and it was. The service has been consistent and we are both extremely happy with everything.”

When asked what improvements, if any, they thought Severn Homes could make to our service, customers said:

“No improvements are needed, the team is fantastic.”

“No improvements needed.”

“Nothing to recommend- Severn Homes has been excellent to rent from, thank you.”

If you would like to share any feedback, or want more information about our homes, please get in touch.